Quality Control Agents

Job Description

We are currently seeking to recruit Quality Control Agents to join us in our Limassol offices. The successful candidates will be responsible for the quality control of compliance functions as well as the smooth running of operating policies and procedures.

 

RESPONSIBILITIES

  • Monitoring calls to ensure compliance with regulatory requirements
  • Responsible for reviewing all non-originated applications to ensure compliance with regulatory requirements
  • Analyze regulatory developments, new compliance legislation, and market developments
  • Communicating and providing the best standard of service by investigating and resolving complex documentation problems and other inquiries
  • Assuming additional responsibilities as requested by the company

 

 

MINIMUM REQUIREMENTS

  • High school diploma or GED
  • BA degree (or AP) in English Literature and/or Linguistics – a major advantage
  • 2+ years of experience in a relevant field – a major advantage
  • Fluency in English – written and verbal
  • Demonstrable ability to organize and prioritize duties to meet strict deadlines and production standards
  • Proficiency in Microsoft Office products
  • Ability to maintain a high level of professionalism and positive attitude with team members and clients
  • Meticulous attention to detail
  • Ability to work independently and as part of a team

 

 

PHYSICAL AND MENTAL REQUIREMENTS

  • Ability to work at a computer for extended periods of time
  • Ability to think critically and provide appropriate solutions