Customer Support Manager

Job Description

EuropeFX is seeking to recruit an English-Speaking Customer Support Manager to join us in our Limassol offices. The successful candidate will be a member of the management team and will share the responsibility of implementing the company’s strategy as per company strategies, with a firm focus on developing the customer support team. This is an excellent career opportunity for individuals with solid experience in the financial field and strong leadership skills.

 

Responsibilities:

  • Organization and coordination of Customer Support Department workflows;
  • Reviewing and updating existing KYC, AML and Risk Management procedures, in close cooperation with the company’s Compliance Department;
  • Responsible for training and development of the support department;
  • Work closely with the management team to align customer service department policies and systems with the company’s objectives;
  • Oversee customer issues and ensure effective and long-term problem resolution;
  • Develop and implement procedures pertinent to the effective and efficient running of the Customer Service Department;
  • Obtain and evaluate all relevant information to handle client inquiries correctly;
  • Record details of all client inquiries, comments, and complaints;
  • Introducing, presenting and promoting the company’s products and services;
  • Handling customer complaints or any other support related incidents.

Requirements:

  • A minimum two years previous experience in a Head of Customer Support role in the financial/ FX industry will be essential for successful candidates
  • Fluency in English (other additional languages will be considered advantageous specifically German, Italian)
  • A university degree in Finance/ Economics/ Banking/ Business Administration or a related field will be viewed as an advantage
  • Basic or Advanced CySEC examination will be considered an advantage
  • Strong team player with excellent interpersonal skills
  • Passionate and self – motivated to achieve personal, team and corporate objectives

Benefits:

  • Competitive remuneration package
  • Working within a multicultural, friendly and highly motivating environment
  • Free medical insurance
  • Catered bi-weekly lunches

 

Employment status

Full time

Company Location

Limassol, Cyprus